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Customer Support services

Customer Support services include the following components:

n Customer support for licensing, registration, and other non-technical issues

n Technical support

n Hardware RMA (Return Merchandise Authorization), where applicable

Note:

Nuance Communications does not provide hardware support. Contact your hardware dealer/distributor, or

system integrator for support information.

The support services are available to registered users of Nuance Communications software during the

warranty period or for the duration of your software Maintenance and Support (M&S)agreement. Contact

your supplier for details, as described in the M&S agreement.

The main Support page is at http://support.nuance.com, where you can obtain information about Customer

Support services, hours of operation, contact information, policies, and process descriptions. In the list of

products, select the eCopy product and then click Go. The Support Overview page opens.

In addition to support provided by your dealer or distributor, the Ask eCopy Web site provides 24x7 access

to a knowledge base. To access Ask eCopy, click the link on the main Support page.

If you purchased your software directly from Nuance Communications, check Ask eCopy for solutions to

your technical problems. If necessary, open a ticket from the Ask eCopy Web site.

Contact information

US/North America

Corporate Headquarters Telephone: +1.781.565.5000

Customer Support Services Telephone: +1.781.565.4600

Outside North America

Please contact your local dealer or national sales organization.

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