ECopy ShareScan 4.2 Guia de Instalação descarregar pdf (Página 103)

Start the Template Editor, and use the Template properties window to browse to the image for which the

recognition failed. You will be able to see the cause of the issue in the editor (wrong zone location, wrong

filter, and so forth).

19.2- No connection to Nuance Forms Processor

In case you cannot connect to the Nuance Forms Processor, a client-side error message is displayed:

This issue may be caused by one of the following reasons:

n The Nuance Forms Processor service is not running on the machine denoted by the given IP address

or DNSname.

n The machine in question is unavailable.

n The listed port is not open.

n The service is watching on another port.

To solve the issue, check the above list, and perform any corrections necessary accordingly.

19.3- Evaluating recognition results

The validation screen on the client side provides detailed information on the recognition errors.

The possible errors are as follows:

n Low confidence: the recognition surety of the zone text is below the Confidence attribute set for

the particular zone. If the Treat low confidence pages as exceptions option is set, pages with such

errors are automatically moved to the Exception folder.

n Filter failed:the text of the zone was recognized succesfully, but the text does not meet the Filter

criteria set for the zone.

n Recognition error:the zone was not recognized succesfully; for example, a Barcode type zone

does not contain a barcode.

n Unknown error: an unknown error, with no detailed information available.

20 - Best Practices

20.1- Determining the quality of an input document

Sometimes it is not easy to establish the boundary between Forms Processing Extender recognition issues as

opposed to poor input paper quality.

To determine whether the selected image is acceptable, start the Template Editor, and define zones for the

parts to be used for recognition. Then you should check if the current settings result in any errors for the

zone, and if the text displayed under the Value property of the zone matches the actual text in the image.

If this is not the case, then the image quality is not optimal.

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ECopy ShareScan 4.2 Guia de Instalação Página 103